In that case, please email and we can help with a remote fix or replacement. If the issue seems to follow the dock after the above troubleshooting steps, it may be defective. Test a different USB cable with the dock if you have one available to eliminate a potential bad USB cable Test the same dock with a different hard drive in the same computer to eliminate any potential issues with your current hard drive Test the same hard drive and dock in a different computer to eliminate any potential issues with your current computer (sounds like you already confirmed this) Next, there are a few troubleshooting steps that you can perform to isolate the cause of the issue: Step 1: First navigate to ' Applications,' then click on 'Utilities' and tap on 'Disk Utility.' Step 2: If the drive is displayed in the sidebar, mount it by clicking the Mount button at the top of the window. Let me know if any particular step is an obstacle. Here are links to get started depending on which type of hard drive applies to you. In other words, it is common for a Windows-formatted hard drive to not show up in Mac computers.įirst - are you using a brand new hard drive, or a hard drive that was previously installed somewhere else? Note that most hard drives formats will work for Windows OR Mac, not both. Thanks for contacting Plugable! Sorry to hear that your USB hard drive dock is not working as it should.
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